My friends, I did a horrible thing today. At least I think I did. Being someone who works directly with people every day, I respect anyone who deals with customers on a daily basis. I also respect those who work on commission and “have” to “throw” themselves at customers day in and day out. However, sometimes from a customer’s perspective this can be a little….intimidating? Suffocating? Scary? Dare I say annoying?
It was snowing in New Jersey today. (Woohoo Spring!) And not just any snow – that heavy, wet, slushy snow that splashes up on your Betsey Johnson boots and gets ’em all dirty. I got my nails did, and before going home I decided to wander around. This town – right next to mine – is what Joe likes to call “Snootville”. He grew up one town over, and this particular area is historical and rich and the houses are so big they make me sick. So the downtown area has a Starbucks and bakeries and boutiques. We’re attending a wedding this Friday so I found myself inside one of these boutiques, expecting everything to be out of my price range but curious anyway.
Of course, on a snowy Monday afternoon, I was the only customer in the store. I was greeted by a friendly older woman in jeans and a black turtleneck who asked me what she could help me with. I smiled and mumbled something about the wedding and she immediately started pulling dresses from a rack. I was excited by her enthusiasm and invited her eagerness, commenting one each dress as she ripped them from the stand.
Before I knew it I was in a dressing room, curtain drawn, the same woman standing just outside offering to zip me up when I was ready. I barely had the first dress pulled up before she was peeking in the curtain, asking if I was ready. I didn’t feel uncomfortable in the sense that she was trying to peek in on me for any strange reason, but hey lady, I’m not ready yet, and you just don’t bust into someone’s dressing room. Maybe I need to “grow a pair” or speak up, because while I was happy to try things on, I wasn’t planning on necessarily buying anything, and I felt pressured. That’s when I did that horrible something.
After trying on three dresses she (of course) told me I looked wonderful in (she attempted to accessorize me as well), she hung each one up in a row and asked which one I was planning to purchase. Gah, I wanted more time to consider, more time to look in other stories, just more time.
“Would it help if I told you prices?” she asked.
“Sure,” I said.
“Well this one is $118, the purple is $78 and the pink is just $68!”
“Great,” I said.
“So which one are you going with?”
“The black, I think. I’m just going to run a few errands and I’ll be back to buy it!”
Then I ran outta there like a bat out of the depths of a fiery hell. I feel horrible.
I enjoy going to the Starbucks just down the street. What if she sees me? What if she tells all the other shops to keep an eye out for the bitty who said she’d come back for the dress and never did? Snootville is gonna have a vendetta against me. ::gulp::
Have you ever dealt with over-eager customer service and felt pressured, or motivated to get the hell out of there?